2 posts tagged with "twilio"

"Add Twilio" sounds like one integration. It is three, and they disagree about the most basic question in a voice agent: who holds the audio. LiveKit takes the call as a SIP trunk and turns the caller into a participant in a room. Pipecat takes it as a WebSocket carrying raw audio frames. And Twilio's own ConversationRelay keeps the audio entirely, and hands your server text.

The previous post compared LiveKit and Pipecat on the seam where a voice agent breaks: a caller talking over the bot. Put a phone line in front of either one and that seam moves, because now there is a third system buffering audio that neither framework controls.

Here is a fact that should make telephony simple. A Twilio call carries μ-law audio at 8000 Hz, and ElevenLabs' text-to-speech API will produce exactly that if you ask for the ulaw_8000 output format. One vendor's output is the other vendor's wire format. No resampling, no transcoding.

And yet none of the four common ways to put an ElevenLabs voice on a Twilio call just passes those bytes through. Each one converts somewhere, and where it converts tells you who is in charge of the audio.